A few people-centred thoughts to help aid business performance…
If your business is going through any type of change or restructuring a number of key elements hold true, none more crucial than inspiring individuals and teams to connect authentically with their audiences to deliver real results, strive for business excellence, focus on service delivery and emphasise quality rather than quality.
A few things spring to mind that if worked into a plan and delivered effectively, opening and honestly will help:
Awareness: Employees need to be aware of what’s happening around them, OK I get completely that they don’t need to know everything and normally that for their own good as they would worry without having any control, but none-the-less they need to be aware of what’s happening around then so that they can dig in a help the business where ever possible and can understand their part in the restructure. Senior Managers must deliver the right messages to the right people in the right way.
Self-Awareness: Employees need to be self-aware once they have the bigger picture of where they fit in they can work with what’s expected on them and even if they are one of the roles being restructured you will have commitment if you are honest with them and keep them in the loop with how and why the business is making changes. Ensuring they know what they are experiencing is crucial.
Keep your values true: Personal and business values are key and the synergies between them. By energising intention and desire, focusing on action and the reasons for that action you will get the best out of all involved.
Positive and honest delivery: As the manager delivering news to your employees, you must ensure you are positive and most importantly as honest as you can about what you are telling them. If you cannot tell them certain parts of the plan then don’t lie, tell them they are being finalised, keep them informed and make them feel you are on their side as this will really push the boundaries.
Ignite the flame inside: Make sure you keep the flame alight. By being honest and keeping positive with everyone you can keep everyone rolling. 1-2-1 and senior team coaching meetings can help to ask what are the priorities for the new business structure? What are the messages you are delivering and how are you doing that (Verbally, body languages and in written form). The plan, what will happen now and in the future?
Take Responsibility: When we truly accept, choose or take responsibility for our thoughts and our actions, commitment as employees rises and so does our performance. So by working across the business, inspiring employees to take on new responsibilities you can really help get things back on track. This can be rolled out in many ways by helping your teams know what they are, through creative role and responsibility surgeries and team synergy sessions. Also by providing the necessary support, recognising a need to change current thinking, feeling and behaviour and by up-skilling, ensuring individuals and teams know what messages they need to deliver and how… to colleagues, suppliers and clients.
Deliver this right and you have an inspired engaged team with an increased performance capability that will support the business through the good times and the bad. Deliver it wrong and you have what you already have! Your choice!
“Our thinking and our behaviour are always in anticipation of a response. It is therefore fear-based. We can choose to change it!” Deepak Chopra.